{"xsrfToken":"fadb5ffc4132936ed19e4d0cb670b7860ca7bce5_lout","branding":{"id":"1","key":"cst","name":"Please File Your Request","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1980d1","headerLinkHoverBGColor":"#1980d1","headerBadgeColor":"#1980d1"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Service Center","sharedPortalName":"Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Center","sharedPortalName":"Service Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bc0302d2-0a38-4977-adaf-dc823a4a1038/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MmM1YTE0NS02YjQ5LTRhYjktOGEwZi0zZGU0NjFkMTQwN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjMDMwMmQyLTBhMzgtNDk3Ny1hZGFmLWRjODIzYTRhMTAzOCI6WyJyZWFkIl19LCJleHAiOjE3MTQwNjY4MzgsIm5iZiI6MTcxNDA2NjIzOH0.QvkmDRvADlHVHkgtKCGaHDHTq7ZaEUtzU7xjmDc-kcs&client=72c5a145-6b49-4ab9-8a0f-3de461d1407a&height=300&mode=fit","bannerMediaApiFileId":"bc0302d2-0a38-4977-adaf-dc823a4a1038","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cst","projectId":10347,"serviceDeskId":1,"name":"Please File Your Request","description":"<p>Welcome to Salesmsg Service Desk. Please review and select your request from the following groups! Be sure to review all instructions prior to submission.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"24","name":"10DLC Compliance Upgrade","descriptionHtml":"<p>Please complete the following form to request an upgrade to your current SMS compliance package</p>","callToAction":"10DLC Compliance Upgrade","introHtml":"<p>Upgrade compliance to 10DLC Low Volume or Standard</p>","icon":10564,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[6],"key":""},{"id":"23","name":"Data Request","descriptionHtml":"<p>Please let the Salesmsg team know what type of data you'd like to export from your account. Be as specific as possible and include preferred date ranges.</p>","callToAction":"Data Request","introHtml":"<p>Ask the Salesmsg team to help export data such as: SMS logs, Call logs, multiple invoices, user activity, etc</p>","icon":10542,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[5],"key":""},{"id":"11","name":"Enable MMS For Your AirCall Numbers / Enable a Salesmsg number for AirCall Voice","descriptionHtml":"<p>This is one of two unique methods for enabling AirCall Numbers. Complete this form to enable MMS.</p>\n<p>Using the other method AirCall numbers can be self enabled instantly by following these instructions. <a href=\"https://help.salesmessage.com/en/articles/4105908-integrating-with-aircall\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/4105908-integrating-with-aircall</a></p>\n<p>*<b>Disclaimer</b>*<br> Doing so is fast however it will not support MMS: <a href=\"https://help.salesmessage.com/en/articles/4105908-integrating-with-aircall\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/4105908-integrating-with-aircall</a></p>\n<p><<--------------------------------------------------------------------------------------------------------->></p>\n<p>Enabling your phone numbers for texting on Salesmsg always, no matter what, requires compliance.</p>\n<p>Please make sure you are approved for 10DLC or actively working on 10DLC approval before requesting enabling local numbers. If you're enabling a Toll-Free Number please complete Toll Free verification the same day your number is set up.</p>\n<p>Register for 10DLC now!: <a href=\"https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc</a></p>\n<p>Toll-Free Number Verification: <a href=\"https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada</a></p>","callToAction":"Enable MMS For Your AirCall Numbers / Enable a Salesmsg number for AirCall Voice","introHtml":"<p>Filing this request will enable MMS on your AirCall + Salesmsg integrated numbers or connect a Salesmsg number to your AirCall account while retaining Salesmsg texting.</p>","icon":10743,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10743","groups":[1],"key":""},{"id":"9","name":"Port a Phone Number to Salesmsg","descriptionHtml":"<p>STEP 1: Fill Out The LOA (Letter of Authorization) Form</p>\n<p>The Letter of Authorization is a form used to release your number(s) from your current provider to Twilio. This form must include your address information that your provider has on file for you as well as the phone number(s).</p>\n<p><a href=\"https://app.hellosign.com/s/1N4wWj4N\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.hellosign.com/s/1N4wWj4N</a></p>\n<hr>\n<p>STEP 2: Attach The Completed & Signed LOA (Letter of Authorization) PDF</p>\n<p>After you have completed the form, please download the PDF and attach the doc to this ticket.</p>\n<hr>\n<p>STEP 3: Attach Your Phone Provider Billing Statement</p>\n<p>Carriers use billing documents to prove that you own the phone number(s) you are attempting to port. Without correct documentation, your port request can be rejected.</p>\n<p>If you are porting a Toll Free, Landline, or VoIP number…</p>\n<p>Please send us your latest monthly bill which includes the phone number(s). If your provider does not provide you with a bill, please provide a receipt of phone number purchase and/or a screenshot of your account portal with the phone numbers included.</p>\n<p><<--------------------------------------------------------------------------------------------------------->></p>\n<p>Enabling your phone numbers for texting on Salesmsg always, no matter what, requires compliance.</p>\n<p>Please make sure you are approved for 10DLC or actively working on 10DLC approval before requesting enabling local numbers. If you're enabling a Toll-Free Number please complete Toll Free verification the same day your number is set up.</p>\n<p>Register for 10DLC now!: <a href=\"https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc</a></p>\n<p>Toll-Free Number Verification: <a href=\"https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada</a></p>","callToAction":"Port a Phone Number to Salesmsg","introHtml":"<p>Porting transfers Voice and Texting features, turn your number into a Salesmsg number.</p>","icon":10742,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[1],"key":""},{"id":"25","name":"Port Numbers Out Of Salesmsg","descriptionHtml":"<p>Fill out this form to obtain the Customer Service Record (CSR) for your Salesmsg phone numbers.</p>\n<p>The information in the CSR will help your new provider file the request. Only the winning service provider can initiate a Port request with the networks.</p>\n<p>You must keep your Salesmsg subscription active until your numbers have successfully been enabled on your new service providers platform.</p>","callToAction":"Port Numbers Out Of Salesmsg","introHtml":"<p>Need to get your number off Salesmsg and onto a different platform?</p>","icon":10724,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10724","groups":[1],"key":""},{"id":"22","name":"Port Your Google Voice Number To Salesmsg","descriptionHtml":"<p>STEP 1: Go here <a href=\"http://www.google.com/voice/unlock\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://www.google.com/voice/unlock</a> <br> STEP 2: Once unlocked, take a full-screen screenshot of your numbers unlocked status (email and name exposed) <a href=\"https://salesmsg.d.pr/i/BdPc8T\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://salesmsg.d.pr/i/BdPc8T</a><br> Step 3: Use this URL to email yourself an LOA <a href=\"https://app.hellosign.com/s/1N4wWj4N\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.hellosign.com/s/1N4wWj4N</a><br> Step 4: Download and attach that LOA here</p>\n<p><<--------------------------------------------------------------------------------------------------------->></p>\n<p>Enabling your phone numbers for texting on Salesmsg always, no matter what, requires compliance.</p>\n<p>Please make sure you are approved for 10DLC or actively working on 10DLC approval before requesting enabling local numbers. If you're enabling a Toll-Free Number please complete Toll Free verification the same day your number is set up.</p>\n<p>Register for 10DLC now!: <a href=\"https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc</a></p>\n<p>Toll-Free Number Verification: <a href=\"https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada</a></p>","callToAction":"Port Your Google Voice Number To Salesmsg","introHtml":"<p>Fully transfer voice and texting from Google Voice to Salesmsg</p>","icon":10742,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[1],"key":""},{"id":"26","name":"Refund Request","descriptionHtml":"","callToAction":"Refund Request","introHtml":"<p>Submit your request for a refund to the Salesmsg Billing team</p>","icon":10737,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[7],"key":""},{"id":"10","name":"Text-Enable Your Landline / VOIP","descriptionHtml":"<p>Salesmsg can host ( aka SMS enable ) your existing Landline and most VOIP providers. Before submitting this form, please follow the steps.</p>\n<p>STEP 1: Check If Your Number is Text-Able</p>\n<p>Enter your phone number and if it's a landline, you can proceed in app to text-enable your number.<br> <a href=\"https://app.salesmessage.com/landline\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.salesmessage.com/landline</a></p>\n<p>If you have multiple VOIP numbers then proceed to Steps 2 and 3. If it's only one number disregard and complete the form.</p>\n<hr>\n<p>STEP 2: Fill out this form.</p>\n<hr>\n<p>STEP 3: Wait for confirmation from us that the lines are eligible & that we've emailed you the Letter of Authorization (LOA(s)) for the phone numbers to be text enabled.</p>\n<hr>\n<p>STEP 4: We will add the numbers to your account for you to configure as needed & let you know it's complete!</p>\n<p><<--------------------------------------------------------------------------------------------------------->></p>\n<p>Enabling your phone numbers for texting on Salesmsg always, no matter what, requires compliance.</p>\n<p>Please make sure you are approved for 10DLC or actively working on 10DLC approval before requesting enabling local numbers. If you're enabling a Toll-Free Number please complete Toll Free verification the same day your number is set up.</p>\n<p>Register for 10DLC now!: <a href=\"https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc</a></p>\n<p>Toll-Free Number Verification: <a href=\"https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada</a></p>","callToAction":"Text-Enable Your Landline / VOIP","introHtml":"<p>By hosting your phone number on Salesmsg you'll be able to keep your current voice provider for calling and Salesmsg will be used to send, receive, and manage SMS.</p>","icon":10728,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10728","groups":[1],"key":""},{"id":"12","name":"Transfer a Twilio Number to Salesmsg","descriptionHtml":"<p>To move your Twilio number(s) to Salesmsg, please fill out the form.</p>\n<p>You can learn more about the process here:<br> <a href=\"https://support.twilio.com/hc/en-us/articles/223135327-Moving-Twilio-Phone-Numbers-to-another-Twilio-Account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.twilio.com/hc/en-us/articles/223135327-Moving-Twilio-Phone-Numbers-to-another-Twilio-Account</a></p>\n<p><<--------------------------------------------------------------------------------------------------------->></p>\n<p>Enabling your phone numbers for texting on Salesmsg always, no matter what, requires compliance.</p>\n<p>Please make sure you are approved for 10DLC or actively working on 10DLC approval before requesting enabling local numbers. If you're enabling a Toll-Free Number please complete Toll Free verification the same day your number is set up.</p>\n<p>Register for 10DLC now!: <a href=\"https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc</a></p>\n<p>Toll-Free Number Verification: <a href=\"https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada</a></p>","callToAction":"Transfer a Twilio Number to Salesmsg","introHtml":"<p>Transfer your Twilio number to Salesmsg to enable Voice and texting features</p>","icon":10708,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10721,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10730,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10743,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10743","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10735,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10739,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10739","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10729,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10733,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10714,"iconUrl":"https://salesmsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Enable your own phone number"},{"id":5,"name":"Data Export Request"},{"id":7,"name":"Refund Request"},{"id":6,"name":"SMS Compliance Upgrade Request"}],"orderMapping":{"6":[24],"5":[23],"1":[11,10,9,12,22,25],"7":[26],"3":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8ec1610f-5163-3f2e-b6ed-969c53cdcf73","appLinkName":"System Confluence","appLinkUrl":"https://salesmsg.atlassian.net/wiki","spaceKey":"CST","spaceName":"Customer Support Tickets","spaceUrl":"https://salesmsg.atlassian.net/wiki/spaces/CST","isServer":false},"labels":[],"projectKey":"CST","serviceDeskId":1,"kbLinkDomainURLs":["https://salesmsg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MmM1YTE0NS02YjQ5LTRhYjktOGEwZi0zZGU0NjFkMTQwN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQwNjc0MzgsIm5iZiI6MTcxNDA2NjIzOH0.IYqdN-XpXak2cHdJjD_BMflMusiw6VlXlMsNQdSa5Wo","targetCollection":"upload-project-10347","endpointUrl":"https://api.media.atlassian.com","clientId":"72c5a145-6b49-4ab9-8a0f-3de461d1407a","tokenDurationInMins":20}},"sharedPortal":{"name":"Service Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://salesmsg.atlassian.net/wiki","kbLinkDomainURLs":["https://salesmsg.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}